| Our Staff is available to assist you Monday Through Friday8:00 am to 4:30pm | Acton Municipal Utility District2001 Fall Creek HighwayGranbury, Texas 76049-7927phone: 817-326-4720 fax: 817-326-5031 |  |
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Privacy Notice to Customers of Acton Municipal Utility DistrictWe are pleased to be your provider of water and wastewater services. Providing you with a reliable source of water requires that we collect and keep certain personal information about you. The nature of personal information we collect may include contact information, identifying information and account histories. And we use this information to provide you with continuous water and wastewater service and to bill for the services, assist us in the collection of accounts, respond to your inquires about water use and billing, prevent fraud with respect to both you and our company and to meet legal and regulatory requirements. You may request access or amend your personal information to ensure its accuracy and completeness. AMUD recognizes that your information is private and has adopted a Privacy Policy that governs collection, use and protection of personal information. You can access our Privacy policy on the AMUD web site at www.amud.com or you can contact us at (817) 326-4720 to request a copy of this policy. AMUD is committed to being the responsible and reliable service provider and we Thank you for your continued support. Acton Municipal Utility District Privacy Policy Adopted on December 19, 2005 by Resolution 05-12-___ 590.200 HOW PERSONAL INFORMATION IS COLLECTED 590.300 HOW AND WHEN PERSONAL INFORMATION IS USED 590.400 HOW PERSONAL INFORMATION IS PROTECTED 590.500 ACCESS TO THE PERSONAL INFORMATION 590.600 HOW PERSONAL INFORMATION IS DISPOSED OF 590.000 COMMITMENT TO PRIVACY590.010 It is important to AMUD that our customers’ privacy and confidentiality of their personal information is protected. In order to provide efficient and effective delivery of water and wastewater distribution services our business processes require the collection, use and disclosure of personal information. 590.020 AMUD treats personal information as confidential. This Privacy Policy describes the principles we will use to protect the privacy of personal information in our possession. 590.030 This Privacy Policy has been designed to inform employees, customers and third parties of our commitment to meet the federal and state regulations governing privacy. 590.040 AMUD will make our policies and practices relating to the protection of personal information available to our customers. We will attempt to keep our customers informed of these policies and practices and customers shall be provided access to all related policies and procedures via our web page and bill inserts. The information will be available in a format that is easy to understand. 590.100 INFORMATION COLLECTED590.110 AMUD limits the amount and type of personal information we collect to that which we deem necessary for the business of the utility. 590.120 Personal information that we collect from customers includes; a) Customer’s name, b) Customer’s address,c) Customer’s phone number’sd) Date of birth, e) Driver’s license, f) E-mail address, g) Social security number, and h) Bank information requested for pre authorized Draft payments.590.200 HOW PERSONAL INFORMATION IS COLLECTED590.210 AMUD will obtain consent before or when it collects personal information about a customer. A customer can provide consent to the collection, use and disclosure of personal information about him or her expressly or implicitly. 590.220 The customer is responsible for keeping personal information accurate, complete and up to date in order to ensure the reliable delivery and billing of service. 590.230 Customers may challenge the accuracy and completeness of personal information about them and have it amended, as appropriate. 590.300 HOW AND WHEN PERSONAL INFORMATION IS USED590.310 AMUD does not sell information about current or former customers to any third parties. 590.320 AMUD does not save credit card information. The information collected during purchase of service is used only for the duration of the transaction and will not be retained. 590.330 E-mail messages to “@amud.com addresses” may be forwarded to third parties who AMUD deems appropriate. 590.340 A Social Security Number is used only as necessary in connection with providing services, including but not limited to: a) a means of identifying an individual, b) for internal verification or administrative purposes,c) for debt collection purposes.590.350 There may be a need for us to disclose summary information obtained by combining data from several accounts, such as total water consumption for a particular area. 590.360 Under certain circumstances, we may have a legal duty or right to disclose personal information without the customer’s knowledge or consent. 590.400 HOW PERSONAL INFORMATION IS PROTECTED590.410 In executing our responsibilities with respect to the confidentiality of personal information, we will employ a number of safeguards, appropriate to the sensitivity of the information, to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, for example restricted access to offices, security clearances and limited access on a “need to know” basis and use of passwords for implementing these measures will be communicated to all employees. 590.500 ACCESS TO THE PERSONAL INFORMATION590.510 Any customer can have access to his or her personal information that we have in our possession or control. Any customer may request that his or her personal information be amended for purposes of accuracy and completeness. 590.520 Subject to certain legal and contractual restrictions and reasonable notice, a customer can refuse or withdraw his or her consent to the collection, use or disclosure of personal information at any time. a) Upon withdrawal of consent, the customer is required to show a picture ID in person at the office to retrieve customer information or request the release of customer information to a third party.590.530 Customers may request that personal information be released to a third party either by telephone or in writing subject to section 590.520. 590.540 New customers will be provided with a Privacy Notice which explains about the collection, use and disclosure of their personal information when requesting service. 590.550 Customers can make their requests by telephone at (817) 326-4720, or in writing Acton Municipal Utility District 2001 Fall Creek Hwy Granbury, TX 76049. Appropriate identification will be required subject to section 590.520. 590.600 HOW PERSONAL INFORMATION IS DISPOSED OF590.610 District records are disposed of in accordance with state and federal law, the provisions of the Local Government Code, and the administrative rules adopted under its authority. |
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